BandMate
BandMateAI

Privacy Policy

Last Updated: February 2026

Introduction

Welcome to BandMate AI ("we," "our," or "us"), operated by Pulse AI Solutions (CM3 Solutions Inc). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at bandmateai.com.

Information We Collect

Personal Information

When you register for an account, we collect:

  • Display name
  • Email address
  • Password (encrypted and hashed)
  • Account type (musician, venue owner, or fan)

Venue Information

If you register as a venue owner, we also collect:

  • Venue name, address, city, state, and ZIP code
  • Venue type and phone number

Fan Information

If you register as a fan, we optionally collect:

  • Location city and state (for local recommendations)

Usage Data

We automatically collect certain information when you visit our site:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

Mileage Data

If you use our mileage tracking feature, we calculate distances using the Google Maps API based on your home address and venue addresses. We store the calculated distance but do not share your home address with other users.

Cookies and Tracking

We use cookies and similar tracking technologies including Google Analytics and Microsoft Clarity to track activity on our website and improve our service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the platform
  • Create and manage your account
  • Calculate mileage and payment splits
  • Send transactional emails (password resets, verification, invites)
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our platform
  • Prevent fraud and enhance security

Sharing Your Information

We may share your information in the following situations:

  • Public Profiles: Band profiles and public gig information are visible to anyone. You control what is public via your band settings.
  • Band Members: If you join a band, other members can see your name and shared band data (gigs, payments, setlists).
  • Service Providers: We use third-party services including Microsoft Azure (hosting), Google Maps (mileage), and PulseEmail (transactional emails).
  • Legal Obligations: We may disclose your information where required by law or to protect our rights.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encrypted passwords, JWT-based authentication, and secure HTTPS connections. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Data Storage

Your data is stored on Microsoft Azure cloud infrastructure in the United States. File attachments (such as receipt images) are stored in Azure Blob Storage.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@bandmateai.com

Third-Party Services

Third-party services we use include:

  • Microsoft Azure (hosting, database, file storage)
  • Google Maps Distance Matrix API (mileage calculation)
  • Google Analytics (website analytics)
  • Microsoft Clarity (user experience analytics)
  • PulseEmail (transactional emails)

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: